What happens to your video.
Vivu reads video to make it searchable. For customers, that happens where the footage already lives: Vivu connects to storage a team already controls, indexes the material in place, and returns exact moments to people and agents that the customer has authorised. Footage stays private to the workspace, with access the customer controls. The one-video trial on /try is a separate, narrower path with its own terms, set out below.
Owner: Vivu product and security. Last updated 2026-08-17.
Connected storage: how Vivu works today
Vivu connects to the storage a team already uses and indexes the material where it sits. Nothing is uploaded, consolidated, or copied into a second home, and file names and folder structure stay as they are — the index sits on top. Connect it once and material that lands in that storage afterwards joins the searchable set on its own.
Each recording is read once, when it is taken in, rather than reprocessed on every query. What Vivu reads is what makes a moment findable: what is said, what is on screen, and when each happens.
Access and authorisation
Footage stays private to the customer's workspace, with access the customer controls. Two separate permissions are involved, and one does not imply the other:
- Account access. Every call runs inside an authenticated Vivu session. There is no anonymous access to a workspace, its projects, or its search.
- Folder access. Vivu reads only directories that were explicitly authorised. Authorisations can be listed and revoked, and signing in does not grant access to a machine's files.
A search runs inside exactly one project, so results can only draw on the material in that project. Moments are opened through short-lived playable links rather than by handing over the source file; exporting a clip is a separate step the user confirms.
Model training
Videos uploaded through the public trial are not used to train models. For connected-storage customers, data handling is set in the agreement with that customer — contact sales for the current terms and any documentation your security review needs.
The one-video trial
Not open yet
Automatic browser upload is not switched on yet. Today /try takes a request instead: you pick a video and leave a work email, and we receive the file's name, length, size and format along with that email — not the file itself. Your video stays on your computer until we are in touch. The Vivu team then runs the index and emails you when it is ready to search.
The terms in the table below are the ones that will apply once automatic upload is live. Until then no visitor video is transferred to Vivu through this site, so none is stored here.
| Question | Answer |
|---|---|
| What is uploaded? | Nothing yet. Today we receive a video's name, length, size and format plus your work email; the file itself is not transferred. |
| How long is it kept? | Your upload and its index are deleted automatically 24 hours after you start, or as soon as you delete them yourself. |
| Is it used for training? | Videos uploaded here are not used to train models. |
| What is accepted? | One video at a time, .mp4, .mov, .mkv, .webm, up to 30 minutes or 1 GB. |
| Who can see the review? | The review page is private to the session that created it. It is excluded from search indexes and from the sitemap, and the uploaded file name, transcript, prompts, and result text are never placed in page metadata or analytics. |
| Can I delete it sooner? | Yes. Delete video is available on the upload page and on the review page, and removes the file and its index. |
| Can I connect a folder or a company library? | Not in the public trial. Contact sales for a controlled evaluation against a real library. |
What is not settled yet
Being straight about the edges is part of the answer. The trial retention window, the deletion timing, and the exact accepted formats and caps above are the intended terms and are awaiting sign-off from a product and security owner before uploads open. They are published here so they can be reviewed, not because they have been finalised. If your security review needs the settled version — or a DPA, subprocessor list, or region commitment — contact sales and we will answer from the agreement rather than from a marketing page.
Related: Privacy Policy · Terms · MCP data path
Questions your security review needs answered?
Try Vivu on one video, or talk to us about how this maps to your environment.