What happens to your video.
Vivu reads video to make it searchable. Video is uploaded into a project in your Vivu account, from the web app or through the Vivu MCP connector, and indexed once in Vivu's cloud. Footage stays private to the workspace, with access the customer controls, and nothing in it can be searched without signing in.
Owner: Vivu product and security. Last updated 2026-09-16.
The data path: upload, then cloud indexing
Video reaches Vivu by upload. You upload it into a project in your Vivu account, in the browser: from the web app directly, or from an upload page that Claude opens for you through the Vivu connector. The upload page is a secure link to the same web app and account, and its sign-in link has to be opened within three minutes.
Vivu then indexes each file once, in its cloud, rather than reprocessing it on every query. What Vivu reads is what makes a moment findable: what is said, what is on screen, and when each happens. After that the project can be searched again and again, from the web app or from a new Claude conversation, without uploading the footage a second time.
Search results open on a result page, and the link to that page expires after four hours.
Access and authorisation
Footage stays private to the customer's workspace, with access the customer controls. Two permissions are involved, and the first does not grant the second:
- Account access. Every request runs inside a signed-in Vivu account. There is no anonymous access to a workspace, its projects, or its search.
- Connector access. Claude reaches Vivu only after you add the connector, sign in through OAuth with Google or your Vivu email account, and allow its tools in the conversation.
A search runs inside exactly one project, so results can only draw on the material in that project. Moments open on a result page rather than by handing over the source file. Downloading a segment is a separate step: you choose Export original clip on that page.
Retention, location, and providers
Uploaded video and the data derived from it remain in your Vivu account while the video or project that holds it exists. You can permanently delete a video or a project in the web app, or by asking an AI assistant you have connected through the Vivu MCP connector. Deleting a video or a project removes its media from Vivu's cloud, and deletion cannot be undone.
The Privacy Policy covers retention, where Vivu processes data (the product backend runs in Google Cloud's us-central1 region, in the United States), and the current list of service providers. For anything else your review needs, email support@vivu.ai or contact sales.
Related: Privacy Policy · Terms · Connector data path
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