The customer already showed you.
Customers send video when the problem is easier to show than to describe. Vivu indexes those clips, so the same failure turning up across hundreds of cases becomes findable — not just watchable once.
Bring your own footage. We run your searches live.
Watched once, then dark.
A customer films the problem because showing it is easier than putting it into words. One agent watches the clip, resolves the case, and the file is filed against the record. It did its job — once.
The analysis you run afterwards reads what customers said: calls, chats, emails, surveys, reviews. It does not read what they showed. So the same crack, the same error screen, the same assembly step going wrong can repeat across hundreds of separate cases and only surface once it has grown big enough for the words to catch it.
Make the video customers send you searchable
Vivu is an AI search layer for the video your customers send you. The clips stay where they already land, on the case and in the storage you control; the index sits on top of them.
It reads what was said, the text of an error on screen, and the objects and actions in the frame. Ask a plain-language question and it returns exact timecodes that link back to the case each moment came from.
The same failure across hundreds of cases, in one query
Ask for a visual symptom and get back the cases whose video shows it, instead of waiting for the pattern to grow big enough to appear in what people wrote.
Visual evidence joins the analysis you already run
Whatever you already do with transcripts, categories and customer segments keeps working. The video stops being the one input that sits outside all of it.
Agents and assistants can cite the moment
A timecoded clip with its case attached is something a person or an assistant can point at, rather than a claim about what a video probably showed.
Evidence, not verdicts
Vivu does not diagnose the fault, decide an outcome, or stand in for an agent's or an engineer's judgement. It returns the moments; your team reads them.
Where Vivu fits in the support workflow
Inside a case, nothing changes: the agent watches the clip and closes the ticket. After it, the video is already searchable where it landed, with no extra step for anyone. Across a month, repeat problems group by what they look like rather than by how they were described. And what goes back to product is the timecoded moment itself, with the case attached.
- In the case
The agent watches the clip
Nothing changes about how a single case gets handled today.
- After the case
It is searchable where it landed
No tidying pass, no second copy, no separate media library to keep.
- Across the month
Repeat problems group by what they look like
Ask for a symptom and the cases showing it come back together.
- Back to product
Timecoded evidence, not a summary
Product and engineering get the seconds, with the case attached.
Where does the video customers send us live?
Wherever it lives today. Vivu indexes the clips in the storage you already control and points back at the original case; nothing is moved into a second home.
Does Vivu diagnose the fault or decide the outcome?
No. Vivu returns the moments that match a query, with their timecodes and the case they came from. Diagnosis, refunds, and escalation stay with your team.
What if a customer video has no usable audio?
It is still searchable. Vivu indexes what is on screen as well as what is said — objects, actions, and the text of an error message are signals on their own.
Further reading
All pagesTry it, or bring us the case videos.
Run Vivu on one video yourself, or talk to us about the whole case archive.
A demo is 30 minutes, on your footage. Contact Sales takes three fields and hands you the calendar.